My son bought a remote control car online and immediately broke it. Since it was under warranty, we sent it to the manufacturer for repair. They fixed it, but it took MONTHS. He got it back and immediately broke it again. We sent it back to the manufacturer, and they sat on it for MONTHS. When they did send it back, it was out of warranty. He immediately broke it yet AGAIN. We couldn't send it back to the manufacturer so it sat in his closet for over a year, a sad testament against the 'unbreakable' and 'manufacturer's warranty' claimed when we bought his RC car.
Recently, my wife took my son and the broken car down to Hobby Bench. She did have the owner's manual, which made things easier. The guy in the back diagnosed the issue right away. He told my wife which part to purchase. After purchase, the part was installed right on the spot. As in IMMEDIATELY!
It's been a week or two since then. My son has been having a real blast with his RC car. I know it's just a matter of time before he breaks it again. But I know that when that happens, we can take it down to Hobby Bench to fix it. No expensive shipping. No waiting MONTHS for the car to ship there and back.
My hats off to Hobby Bench for taking care of my wife and son, and fixing the issue so quickly!