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  • This was the most horrible experience at a restaurant I have had in years!!!!!!!!!!!! I was there at around 9pm, with about 9 folks from my family (visiting relatives included). There were several things that got me annoyed, one after another. I was ok that it took a while for us to be seated. But after we ordered, what really got me angry was that the food took a VERY long time to arrive. We had 2 kids with us and we ordered 2 kids meals, and had asked for those to be brought sooner. After about 25-30 minutes of nothing, I went to the servers (who were just NOT paying attention to us anyway - the main server's name for our table was Angel) and asked where our meals were. One checked with another, who then informed me that they were working on it. What made me even angrier is that they tried to downplay everything, telling me that it had only been 5 minutes. Then one of the servers (manager?) tells me that "ok, may be it's been 10 minutes, but it's coming". Then I hear some of the servers talking about our orders. The same gentleman then came to our table, sat down next to me and told me that it's only been 10 minutes and that they were working on our order, and tried to give me some explanation about why that's not really a long time at all. It was clearly almost half an hour or longer by that time. The food finally arrived about 10 minutes after that. But the food came cold. We were so HUNGRY by that point, we just ate whatever we could. Neither Angel nor anyone else came to top up our drinks even ONCE. I had to ask for mine, but by that point I was in no mood to take a sip even. I paid ($58.20) and I again got the same gentleman who tried (again!) to explain to me that it was just 10 minutes, and that "given everything, we were within normal limits". Wow. After about an hour and half at the restaurant, we all just shook our heads and left. I have written to them on their website, and will see if they follow up. We have vowed NEVER to go to this restaurant again. Yikes!!
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