The employees here are great and they were very helpful and patient in answering all my questions.
My main disappointment was in pricing - especially for the Giant hybrid bikes. I found that all the Giant bikes I was interested in were priced $50 to $70 above the MSRP on Giant's own website. The same bikes were available at or a few dollars less than MSRP at several similar independent bike stores in Milwaukee and Chicagoland area.
Because of those price differences, I lost trust in store's pricing policies and ended up buying a Trek from a different place. Which is sad because given the quality of employees, I really wanted to give them my business but it is hard to do so when the bike that I liked was priced about 15% higher than the MSRP.