We've been long time customers of Metro for a while. Lately, the service quality had been declining somewhat. Most recently, we ordered a stuffed pizza and family size Italian salad. With delivery, it was almost $70. A little high in my opinion, but that's not the point of this review.
With our pizza, we ordered half without mushrooms. However, when it was delivered were couldn't tell which portion didn't have the mushroom in it. I called and asked how I'm supposed to know and the person on there phone, Cheyenne, was pretty rude. Said there's usually there topping on the pizza indicating which half contains it. Then followed up with, "if that's not there then there's not much I can do for you". She's their manager too. Just reinforced my view of their declining customer service. Sher could have offered an exchange of pizza or a discount fort next time but nothing.
Lastly, I gave the company a chance to address the situation by emailing them and it's been a week now; no response.
What used to be good idea no longer. The quality of customer service had declined considerably and the prices are pretty high. You can find better service elsewhere.