My wife & I went back to Blu Basil last night. I'm upgrading their stars to a 4 for their customer service alone! Outstanding!! Our server, Smith, was friendly and attentive. The manager, Tony, was working the room like a pro! From the moment we arrived til we walked out the door, they made us feel like we were the only customers in the place (It was packed). The food was really tasty to boot. My wife had the BYO burger. She definitely enjoyed it. I had the oven roasted salmon. Let's just say I cleaned my plate. Were there a few mishaps? yep... but they went over and beyond to correct them. That goes a long way in my book. Blu Basil has won me over with their customer service. I look forward to returning!