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  • Unfortunately this was the worst experience I've ever had in a medical office. The receptionist/intake associate was snarky and it only got worst and more unprofessional. I explained that I only had a copy of my insurance card on my phone and as happy to fax or email it. They refused to see my son without it. They had already verified it and had my license but couldn't cope with the idea of me not having the physical card. They said they would not see him. I asked what they do with cash patients. After being me spoken to like I was being scolded....I was asked to go get a printed copy and return. Thankfully we were extremely early and were able to do so and make it back in time. I then returned with the copies and was then told that wasn't sufficient. The place is a joke. It's dirty and the people there seem aggressive and combative. I would NEVER RECOMMEND DR LAPUSAN. Many people warned me about this office and I should have listened. The lady at the front misrepresented the "law" and was a complete bully.
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