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| - I love this place. Absolutely expert master jeweler who has fixed many of my prized possessions I would not have let just anyone touch. They are always friendly, always quick, and do a wonderful job.
They once helped me replace a lost diamond that was a very old European cut, excellent quality, and needed to match other diamonds in the ring. I was shocked at how little they charged me for it (and how quickly they found one for me), and it was a pristine match. London Gold wanted to charge me hundreds and hundreds more... It was set in a natural baroque pearl ring (natural pearls are very heat sensitive and difficult to work with). They did a wonderful job taking every precaution and it looks fabulous.
With that said, they lost a star for two reasons...
[1] They are a bit pricey for many routine services (i.e. retipping, etc). I know jewelers are expensive, but... still. Unfortunately most of my work is now done by a man who works at a jewelry designer but does side work. He does good work (not quite as good as Brighton) but is far less expensive (1/3 to 1/4 the price). I miss going to Brighton for it, though... I really like them, but it was sometimes a bit too pricey on run-of-the-mill repairs. I would still go to them for anything special I needed!
[2] Their jewelry selection is mainly not fine jewelry. They have very fair prices on some nice gold jewelry, but they never seem to have many nice items I like. Mostly, they have TONS of watches, and lower-end sterling jewelry. So, some people love that, but after having them work on some of my stuff and seeing their amazing attention to detail and workmanship, I think they should have a little bit more higher quality stuff in there. I think they should market themselves as a more high-end store. I thought twice before I let them work on the first item I took them, as it was high-end, detailed, and very important to me... just because most of their store was stocked with cheaper stuff. But after seeing their impeccable work on multiple occasions, I can definitely vouch for their workmanship, incredible service, and trustworthiness. The look of the store sells that short a little bit, though, in my opinion at least.
On a side note, they moved to a larger store in the same shopping plaza as their previous location. It's on the south side of the parking lot, just perpendicular to TJ Maxx, and I love the new larger store. It looks a lot nicer!
All in all, if the economy wasn't so crappy and I didn't worry about money at all, they would be my only jeweler. Very trustworthy, and they take every last precaution for your fine jewelry. Amazing work.
-Jessica
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