We bought the twice a year maintenance plan. The problem is that it takes forever for it to be done by the tech (2.5 to 4 hours) with lengthy visits to the truck for whatever has to be returned like a ladder. The bill takes forever when they are done which is at least 20 to 30 min. in the truck again. There is always something extra wrong with the cooling or heating equipment and they soak you for whatever it is. Today it was a motor over $1100 or an entire new system which is a furnace and AC unit. HUH? It makes me think the system check up tech gets a cut of whatever he can sell. We will never get the annual inspection package again.