Our refrigerator stopped working Saturday afternoon. I had originally called a "Craigslist" company that ended up not showing up. I called this place at 7pm and Mike said they won't be able to come out until tomorrow. He asked that I call back tomorrow morning at 9am.
I called at 9am Sunday morning and he quoted me a service charge for coming out but will go toward repairs and that he will be here before noon. He was here at 10:30am, he was very knowledgeable and not pushy whatsoever. He told us the cost and basically said its really up to my husband and I.
We didn't do the repair but the guy was quick and to the point & friendly. He wasn't bs'ing he told us exactly what it could be and how long the repair may last us.