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| - My boyfriend and I recently moved from Peoria to Central Phoenix and we were so used to eating at chains whenever we went out, that now we avoid them at all costs. A couple times a week, I check out Yelp and see what great gem we can find next. Last night, I wanted to take my mom and boyfriend out to a relatively cheap dinner. The Fry Bread House sounded amazing! I read a couple reviews that said the man behind the counter was rude, but I pretty much overlooked them. That was a huge mistake, because I received the absolute WORST customer service I ever have in my life.
We went up to order and the man behind the counter did not smile, did not greet us, did not ask if we had any questions, NOTHING. My mom and I ordered the red and green chile tacos respectively and my boyfriend ordered the taco with ground beef. I have to say that my mom and I did like our food, but it wasn't enough to keep me from despising this place. My boyfriend is not fan of vegetables, onions, or anything really other than meat. He specifically ordered it because on the menu, "ONLY these ingredients" (ground beef) is underlined and it says 'without all the extra stuff' or something like that. It sounded perfect to him!
We sit down to eat our food and he finds that there are many diced onions all over the ground beef. We both go up to the counter and tell him that my boyfriend is allergic to onions and he ordered it specifically because of the verbiage on the menu. He did not say anything; he just went looking through the menu to try to prove us wrong. I said "I didn't read it, but my boyfriend did." He laughed, did not look at us and said "That's right, he didn't read it!" in an extremely offensive manner. He is still looking through the menu still and after a while he cannot find anything to prove us wrong! He offers my boyfriend fry bread with beans. We ask if there is a way we can get the ground beef with no onions, and he very rudely said "If you wanna wait an hour!" My boyfriend tells him to just make it with cheese thinking it will be somewhat like a quesadilla. The man behind the counter throws his old food away right in front us angrily, and then he tells his employee something. He comes back with fry bread sprinkled with shredded cheese! It's not melted or anything! How is this an equivalent meal? He also gives me about 2.50 back. Of course, it was terrible food. Who would want to eat that?
My boyfriend was still hungry and I was sick of going up to the counter. It was the worst experience I've ever had at any establishment. Good food will only get you so far, Fry Bread House. We will never be back again and it looks like you're starting to put off a lot of people. You better change or else you will go under faster than you can sprinkle shredded cheese.
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