Went Sunday with a friend (her to sign up) me already a member and workout. No one at desk, the man working strolls up with a teaspoon of Peanut butter. We explain what we want, he says no she can't sign up because computers are down and she can't even work out with me (after I agreed to upgrade to black membership) so she could.
The PF in Brookpark was very accommodating ( got her membership) and let me workout. Thank you Jamie!
What happened to customer first Peanut butter man! You lost my respect. There should be paper waivers and forms to complete when system down.