This company tricked us and pressured us into buying a resort package. Then to find out we need to do a tour of the property. We still agreed since they already charged $110 to my amex and it was non refundable. What a hoax! Then we have a family emergency and needed to reschedule so I called and I was told they wanted to charge me an extra $120 to change my reservation. For a company trying to sell me a time share they absolutely know nothing of customer service. Keep my measly $110 and I will be contacting my amex freud division.