I'm very disappointed in the Barker Lounge- I have used them a few times and it didn't even seem like they got to know my dogs at all. AND we were not given a tour of the facility. I have a Maltese and a Shih Tzu- both mature, mild mannered dogs. I hadn't taken them in awhile because I have a dog sitter. I recently tried to make arrangements for them to be boarded for a week, since my dogs hadn't been there in awhile they wanted to charge me $18 EACH dog for a 'revaluation' fee to make sure the Barker Lounge was still a good a fit. My pups are 8 and 9 years old- I can tell you their demeanor has not changed THAT much in any amount of time. I have taken my dogs to other boarding facilities and have never been charged such a fee- this is ridiculous!