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| - This is a long one...
I've taken a few days to try to cool off to write this review, because Friday afternoon, I WAS LIVID with Azteca Wedding Plaza. Now you can ask everyone that has encountered me while I've been wedding planning, I've been laid back with everything. Some may say too laid back. But what can I say, why get all uptight and frustrated and turn into a Bridezilla when this is supposed to be a happy joyous occasion? My girls and groom know what happened this past Friday. They all think I had a right to be furious.
Flash back to June 26th. The date for my bridesmaids dress appointment. Everything went beautifully, well except the fact that it was going to take 3+ months to get their dresses in. But none the less, we had a good experience.
They dropped the girls dresses about $40 in price, BUT because of the tight schedule, the owner informed me that paying for rush shipping would be a pointless. But instead to opt for a Rush Cut, which was a $20 charge per dress instead of $60+ for rush shipping per dress. I paid the extra $60 ($20 for 3 dresses), and the owner gave an estimation of mid September of the arrival of the dresses. A little close, but we're still good on time.
Fast forward to this past Friday.....I out of curiosity give Azteca a call to check on the status of the dress. The guy on the phone informed me that the dresses arrived to the store on AUGUST 25th, and that an email had been sent out to my email address. Um, okay. I never received an email from Azteca. I repeated this multiple times over the phone. I check my email multiple times a day on my phone. I would have seen that! I rush down there HOT and ready for some explanations. If an email had been sent out, but no response..phone call..nada had been received from the bride/bridal party, WHY would a place of business NOT reach out via telephone?!? WHY?!?
I arrive to Azteca and head over to the dress side. I wait for about 15 minutes before I am acknowledged. Granted, there's 2 customers being helped on the dress side, one of them standing next to me, but I did not even a hello/welcome/go f yourself you got the email from the employee or owner. Finally, I am acknowledged by the employee who's been sitting right in front of me. "Have you been helped?" I wanted to say, "I've been standing here IN FRONT OF YOU for 15 f-ing minutes without anyone greeting me. Are you blind? And does my facial expression LOOK like I've been helped?" I in my most calmest voice say, "No, I have not been helped yet." I explain the situation and he happened to be the guy on the phone i had just spoken with. I say, well I need to see the owner. He says the owner is with a customer right now, but he'll be with me shortly. So I wait.
10 more minutes go by and the same guy who I had spoken with asks me if I want to see the dresses. I of course say yes. He goes to the back to go find them. 15 minutes go by and no dresses. A few minutes later, the same guy who was getting the dresses for me walks out and goes off to help another customer. Still no dresses. REALLY?! REALLY!?
The owner finally comes over and we go back and forth. He confirms my email address and stands firm that they sent an email out on the 25th. I stand firm at the fact that I never received an email. He asks me if I checked my junk folder. I proceed to tell him that I've gotten multiple emails from Azteca before and their email address is in my contact list. I ask him if they receive no communication from the bride after said email is sent, do they telephone the customer? He flat out says no and that most brides call them in anticipation of when the dresses will get there. That and 90% of the time, the email communication works. HELLO! I paid for a rush cut, so THEY didn't even truly know when the dresses might have arrived. They only gave me an estimated date of mid September. So maybe I should have rang them every week to see when the dresses would ship! MY BAD! I'm sorry, but solely relying on internet/email communication is not the proper way to do business and communicate with the customer.
I tell him I am extremely upset at the fact that my bridesmaids could have already had their dresses fitted. I ask what he's willing to do to rectify the situation. He says NADA! He is not willing to do anything. But he's very sorry. SORRY!? I wanted to tell him he'd be really be sorry when I hop over this counter and kick the living sh*t out of him! Needless to say, my sensibility kicked in.
I paid off the remaining balance for the dresses and stormed out with them in tote. I was not about to have my bridesmaids subjected to Azteca for alterations, which they are fine with.
My recommendation, GO TO DAVID'S BRIDAL for ALL your bride/bridesmaids dress needs.
Azteca = ZERO STARS!!!!!!!!!!!!!!!!!!!!!!
PS - I found the email in my Trash folder. But it wasnt from "Azteca Bridal" like all previous emails. It was from "REPLY".
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