I've taken my dog to Rick for years - followed him here, when he opened his own biz. First my lil Maltese, Sissy, and now my lil Papitese, GiGi. Always happy little tails when we go in, and comfortable and happy when I pick her up. I would never take my kids here, if for a second they seemed scared - they are always happy. Charles is a delight on the phone and when I enter salon for "spa" day.