Horrible customer service. Every time I need new guitar strings, I curse. The guy that works here usually ignores me for 10 minutes while I stand at the counter waiting to be acknowledged. And heaven forbid I have any questions... I recently acquired a mandolin from a friend, and simply asked the clerk what kind of strings should I buy... I got a 5 minute lecture on how "basic" and "crappy" it was, and that it didn't matter what strings I put on it, unless it was one of their expensive mandolins in the store, it'd sound like garbage. I hate this store, and the day I see a "out of business" sign on the door, I will be very happy.