This company does a fantastic job from start to finish! I sent in an online request for a quote and heard back from Becky a few hours later. She was very professional and answered all my questions. Sean arrived the morning of my appointment and was in and out in an hour, which I expected from my conversation with Becky. Sean cleaned our chimney and added a chimney cap, as I had requested. I'm glad he put the cap on...since he found a dead bird up there. :-( We should be good for a while and I'm looking forward to using my fireplace--now that it's clean and animal free!