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| - My fiancé and I, unfortunately, had the worst experience here. We selected this hotel for ourselves and our guests for our wedding weekend. We booked a 1 bedroom suite in October 2015 and checked in the morning of our wedding on 2/14/16. At no point during that 4 month period did the hotel ever tell us that there was construction going on at the hotel. We pulled up to see half of the rooms blocked off by unsightly constructions barricades. We checked into our room and walked across the property to our casita. On our way over there, we walked past another unsightly area, an outdoor storage for all of the furniture/construction items, that was right by the pool. Great atmosphere, right? So we get to our casita and notice that it is right next to another casita that is blocked off by construction barricades. We did not think much of it because the front desk staff did not say anything and the next day was a holiday, President's Day, so we figured there would not be construction. After dropping our stuff off in the room, we had the time of our lives at our wedding and arrived back at the hotel around midnight and finally got to sleep around 1am after having a very long but exciting day. Fast forward to the next morning and we are both woken up at 8am by extremely loud construction that was happening directly behind our heads in the room that backed up to ours. We tried covering our heads with pillows but it was no use, we were awake. The drilling and hammering continued and we had to leave our room because of the noise and lack of peace. We were never told in the months leading up to our reservation or by the front desk staff that there would be active construction during our stay. We visited with family that day and stayed one more night at the hotel. Again, the next morning, the construction crews were there bright and early to wake us up. I went to the front desk to check out and told the staff about our experience and how I was upset that this is how we got to spend the day after our wedding. I was not offered any concessions by the staff but my info was written down and I was told a manager would give me a call that day. Well, it has now been over a week since we checked out and I have not heard anything from anyone at the resort. I am extremely upset that we spent as much as we did (this place was not cheap) to be woken up at 8am on a holiday, the day after our wedding. There are tons of resorts in the area and I will never stay here again or recommend this hotel to anyone. They just took our money and didn't care to follow up with us about our poor experience.
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