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| - Family of four waiting for our flight and couldn't find any other options for grabbing something to eat at the airport after security check-in. The server seemed frenetic and was very moody, alternating between being nervous, friendly and PO'd. The restaurant was almost empty. We got our entrees and I didn't like mine as there was no seasoning in the chicken. I could have just poured ketchup on it but was hoping to exchange the entree for something more palatable. I look up and she is already at our table with the card machine - never asked us did we want anything else, nothing. She charged like the wind and ran off after my husband paid. I told him that I was planning to talk to her about my entree.
We called her over and I explained and she was outright angry, waved her hand and said "I'll reverse it!" and stormed off. She could have offered to switch the entree out for something else but seemed intent on rushing us out of there. During this period she was very agitated and was waving her hands around and angrily talking with a co-worker/manager.
I think she was further incensed because we didn't put a tip on the card, but that's only because my (adult) son wanted to pitch in for his meal by paying the tip. To that end, we asked her for change, which she said she didn't have. From what she was saying when she ran the credit card the second time, my son got the impression that she would be responsible for paying for the entree so he was pretty upset (I learned this just after we left). Because of that and how awkward the situation had become, my son offered her the whole $20 (which was like a 40% tip) which we then had to beg her to take, she was being so difficult!
When we left and my family went to the restroom, I went back to make sure she did not have to pay for the entree. She showed me the void receipt and said that she would have been responsible for the amount had she not done it a certain way, which is what she was telling us when she ran the card a second time. My family was then sullen for the rest of the time before our flight. My son's steak sandwich was good, drinks were good, so it's a shame. She made it such a negative, negative experience. An embarrassing time was had by all. I can't imagine going there again.
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