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| - I was hoping to rave about this place but unfortunately that is not the case. This place was probably one of my top 5 worse customer service experience ever! Let me try and paint the picture for you...
It was the spot we selected for a surprise birthday. Venue was very cute and quaint, with brick walls making me feel like there was a lot of history behind the building. Something you would see in New York. It was a Saturday and not busy at all. The restaurant had a different type of set-up, almost in a shape of an L. Our party of 10 sat in the smaller section. We had one server & later found out it was her first day. In the beginning majority of the party was going up to the bar to get our drink orders. The bartender informed us that if we are with the big party, our server will come to us. Fine, no big deal. It took the server about 15 minutes to make her way to us where she would only start with 3 drink orders at a time. Drinks slowly (key word) trickled out. Before making sure the whole table was good with drinks and even water for the entire party she started taking food orders. It wasn't to our knowledge that food orders weren't all taken nor placed until only ours came out. We are here for dinner, we all eat together! The server was very sweet but definitely needs more experience prior to working a big party let alone be on the floor by herself. She immediately informed the staff. Next thing we know the bartender is coming to take our order. He says 'everyone needs to sit down so I can get food orders taken and in at the same time'. I chuckled about this. He made it seem like it was our fault the server couldn't do her job. Again, some orders were placed now for the second time. Throughout this whole waiting period, our sever was not attentive at all. Multiple times I asked to make sure the whole table had waters, never came to check up on beverages. It's one thing that she is new but the restaurant had about 3 other tables to service. Where was the rest of the staff? Food finally came out and to be quite honest, I'm 99.9% sure that the food we sent back the first time was now in front of us for the second time. We ordered the chicken pesto pizza and lobster Mac n' cheese. Both dishes were cold! The sauce of the lobster mac n cheese was thick and all saucy at the bottom; as it was just sitting out. Neither of them looked freshly made. And the comical part of it all not once did a manager come out and apologize. I was baffled at this establishment and their lack of customer service recovering. With all the constant back and forth and searching for our server and informing her of what we need, no one said or did anything.
Bills were spilt and came back with the first couple and charged them $11k. Aside from that amount actually authorizing the servers response was 'oh yea, I thought it looked funny'!! As bills were being settled lights were turned off. I understand we were there past 10PM, but that was not our fault. Have a little courtesy, Blind Pig and appreciate your customers a bit more!
Service is the only part of this experience that sticks in my mind in which I nor the rest of the party will never return!!
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