I've never been a big fan but given that there is not a lot of choice downtown I've shopped here since they've opened. I've put up with the chaos, poor customer service (just try to find a sales associate on the floor somewhere), and bizarre mismash of products (yes, they are always sold out of the items in the flyer....do they only get 'one' of each item) but no more. I bought several items last weekend. When I got home I realized that I overestimated my space and didn't need some of the items I had purchased. So I headed back to the store yesterday, with my receipt and all items in their original packaging, to refund my items. After being in the store for 30 minutes and speaking to 3 people (including a supervisor and the manager) I left with a gift card instead of a refund. They were rude (the manager actually took a personal call on his cell in front of me for 10 minutes) and did not honor their refund policy. I will never shop here again.