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| - It kills me to only give Hyatt House Charlotte a 4 star rating due to a surprise charge at the end of my stay. This hotel was the best I'd ever enjoyed, and I've stayed at a Ritz Carlton in Dearborn and a $1,400 per night suite at the Mandalay Bay in LV. There were hundreds of things that make staying here very special, luxurious, modern, personable... The list goes on and on. Some common interests as follows:
Location: Really couldn't get much better. Located next to Time Warner Cable arena, it is a one minute walk to what I consider to be the intersection of the heart of Uptown. We were never winded walking back to the hotel after touring the city, and felt very safe.
Hotel Character/Room: Super modern and boutiquesh. The basic non-suite is even equipped like an upscale New York apartment that includes a kitchen fully stocked with tools (even a damn cheese grater!), living room area, cloud like king bed, gigantic closet, and updated bathroom area. An amazing value considering all you get in your stay.
Staff/Amenities: Staff was mostly great, with the exception of the front desk people who are always chaotic, confused, and hard to get a hold of. Their performances were outweighed however but the AMAZING bar staff. James in particular could not have made the bar service better. He made friends with everyone, each night we were there. He is polite yet personable and extremely accommodating. The bar itself is a great feature of staying here. The food is incredible. My adult grilled cheese with chicken and bacon one night and cone fries with chipotle sauce were so savory.
Breakfast: I have to include this separately because their COMPLIMENTARY breakfast should retail around $15 per head per day. This was well worth the stay by itself. The food is A++ and has everything you can think of, including the best cheese grits ever. The woman who makes the made to order omelets is the boss of quick cooking! Best omelette I've ever eaten.
The only thing that bummed me out was upon check out. I received a bill that included a $22 per day for valet that totaled up to around $100. When I booked, I used the Hyatt House website specifically because there is a "Park & Stay" offer if you book through them that waives the daily valet fee, or so it appears. Otherwise, I would have used another website that would have saved me more money in the grand scheme of things. The woman at the counter had no idea what I was talking about, so I showed her on my phone. The only stipulation reads about the booking dates which mine was well within. She had never heard of this offer so had a supervisor come to help. He seemed extremely confused, but then told me I must have just booked through the website without using the offer. I proceeded to check, and sure enough the offer page and the regular booking page both lead you to the same site! The supervisor couldn't not offer an explanation, apologized professionally, and left even though I said "I don't understand this". I now have my doubts as to whether or not this waiver even exists or if it's just worded so cleverly on the website to appear like you're getting a value just by having valet service. I was confused, they were confused. If anything, the mobile version of Hyatt House needs a close looking at and perhaps a revision.
Despite the surprise charge, I would stay here in a nano second! The hotel is exceptional in so many important ways and we loved coming back to it every night.
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