I am very sad to write this review as I have been a customer here for three years. Up until now I have been very happy with all of my service. As stated by other reviewer's the language barrier is an issue but never became a problem. Until now. I took a pair of coated jeans in to be fixed. The seam in the rear was undone. The jeans were in excellent condition when I dropped them off. I picked them up and left, not thinking to check the item, as I have been going there for years. The jeans are ruined. They did something to pucker the fabric all around where the repair was made. They deny any responsibility. This is where the language barrier becomes a big issue. They insist they did nothing wrong. I left frustrated and out $160 for jeans I loved.