Today was the first time I went into the store, and I had a good experience. I sold some of my clothes and the rest that they weren't going to give you money for? They'll donate it for you! I got a decent amount of money for the things I sold and I didn't wait too long - 15 minutes was what they told me. I didn't time it though.
While I was waiting, I looked around the store. It's small but it is packed with TONS of stuff. They have clothes from kids to maternity to toys. The organization of the place is OK. I just wish they had a designated area for bags or shoes, but it is small so I guess they have to make due.
Overall, the staff was friendly. I got in and out in fairly quick. I got a decent amount for my clothes. It's definitely worth checking out every now and then to try to find some steals or to make some quick cash while cleaning out your closet.