I recently was contacted by the proprietors of Jimmy's of Chicago and here is the content of their response to my post. Fair and balanced reporting is what I'm all about so I'm giving them a voice. I have to say that their willingness to address the issue and ask for another chance at my business is admirable and we might just check them out again soon. I'll keep you all posted as to my experiences there. Here is their response in its entirety:
Dear Mr. Shields,
I am sorry to hear that you did not enjoy your dinner here at our restaurant. I wish you would have shared your concerns with us while you were here as it is of utmost importance to us that all of our guests have a wonderful experience. We recieve many compliments on our veal dishes and especially on the lasagna. In fact, the lasagna is one of our best sellers. Obviously, people have different tastes and perhaps the items you chose are not made in the fashion to which you are accustomed. We would love you to give us another chance as I think your experience would be much different. If you are willing to do so, please introduce yourself to either me (Kerry) or my wife (Zalena). We have many regulars who come several times a week and we hope that you and your wife might become one of those. If not, thank you for your past patronage.
Sincerely,
Kerry and Zalena Kersting