I would give this place a 3.5 if I could award half marks.
I've been to both locations and on both occasions felt that the lobster was not as fresh and juicy as perhaps it could be. I don't have high expectations for seafood around here given that we are not a coastal city.
The lobster roll was good but some chunks of lobster were a bit too fishy for my tastes. The chips were really delicious.
Also really liked the surf and turf burger - for a place that specializes in lobster, their beef patty sure is tasty!
The lobster poutine had good ingredients - crispy fries, cheese curds and gravy... but it could have used more cheese curds and more gravy but that's just personal preference on how I like my poutines!
Sad dessert menu (one item - maple lollipops).
The menu is different than what is posted on the website - in actuality they do have more options on the restaurant menu. Prices are reasonable, though portions are on the small side.
Try this place at least once :)
PS The Ossington location had a lobster mac & cheese over the summer whereas this one did not have it on the menu. Slight disappointment!