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| - There are a lot of reviews on here with one stars and complaints but I have to say this office has been a blessing to me. When you call the office in tears because another doctor gives you a possible ovarian cancer diagnosis right before Christmas, and GV OB/GYN gets you in right away for a 2nd opinion, that to me does not seem like horrible staff. I was in tears, sobbing on the phone and the appointment scheduler was compassionate about what I was going thru, especially just after loosing my dad to cancer. I was set up with Dr. Torres who came recommended. Dr Torres was so kind,his bedside manner and knowledge is 5 stars (I was also a medical assistant for 14 years and have seen my share of doctors with HORRIBLE bedside manner and who really don't care)Dr. Torres cares about his patients, he didn't rush me as he could see I was really upset and tears were welling up, I had TONS of questions, which he answered every single one and told me that he would do a 2nd exam and workup to see what was going on. He really put me at ease that everything was going to be OK and even told me that he wasn't convinced I had ovarian cancer. I was already set up with a cancer center to have my surgery and he said he was fine with me going back there to have it done. Well, things went very wrong at the cancer Center (that place is a nightmare) so I called Dr. Torres office and told them my situation of what went wrong and Dr. Torres called me back personally and immediately. Dr Torres jumped into action and scheduled my surgery ASAP, even calling in a gyn/oncologist to be on standby in case there was cancer. Turns out Dr. Torres was right, I didn't have cancer and his initial thought of it being an endometrioma on my ovary was correct. Fast forward, I ended up needing an emergency hysterectomy later on down the road and was in the ER at St. Rose. Dr. Torres came right down and scheduled an emergency hysterectomy there. My case was pretty severe and tough due to complications from the endometriosis. Dr. Torres again did a fantastic job on my emergency surgery. He took his time in surgery fixing the mess in there. Dr. Torres checked on me while I was in the hospital even though he was scheduled to go on vacation right after my surgery. I was a fairly new patient to him and I felt like he took care of me like a long time established patient. Dr. Torres, took a very serious situation that could have been life threatening and helped me to stay calm, focused and get thru a very scary time. When you are faced with a cancer diagnosis, all you care about is knowing you have a knowledgeable doctor and kindness and compassion and I got that from Dr. Torres and Sylvia, who I saw a few times to get my hormones refilled and balanced out after surgery. I am so sad that the office said they don't accept my new insurance but I will be switching insurance carriers to one that they do accept just to keep Dr. Torres and Sylvia as my providers.
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