This is more of a service review than anything else. I love hot n juicy, it's always a great good quality experience. They're always on point with the seafood and the spice level. I'm not throwing any complaints to that. It's great!
This is more about how slow things took with getting out meal out and how long the gap was between food and our check to even cashing it out.
My first issue was that we ordered mozzarella sticks and fries with 2lbs of shrimp and we got each item one at a time. Our shrimp orders came out first and then about twenty minutes I asked the server about our fries and mozzarella sticks and they had to double check our order. It continued to take another 15 minutes to get our fries and mozzarella at this point we had finished our shrimp and just took the fries and sticks to go. It was such a bad relay from ordering to receiving it really ruined the experience.
An added fact to the ruined experience was that an action that should take only a few minutes took over 15 minutes. We asked for a check and to go boxes and it took an unnecessary amount of time to receive our check. I understand it was a Friday night and it gets busy. But an expedited process to get your check and cash out is key to a quick turnover and getting your wait down when you have one. I really wish it didn't take as long as it did to get everything situated.
Step up your game hot n juicy