Had a bizarre experience yesterday. They have an egg sandwich with the choice of having your egg over easy or scrambled. I asked if they could make it over hard because when they make it over easy the yoke runs out the side of the sandwich. They refused. Thay said cooking it over hard was not an option. I thought to myself this must be some kind of a mistake surely keeping an egg on the grill an extra 60 seconds is not that big of a deal so I sent a note to their corporate "customer care" department. This is the note I got back: "I'm sorry for the situation that took place in the cafe regarding the over easy egg option. We do offer three options for the Brioche Over easy Egg Sandwich, over easy, folded scramble, or egg white. We do not offer any other options regarding how the egg is prepared. W do offer options regarding ingredients being added or deleted, but beyond that the egg has three ways we are able to prepare them.".
Bottom line it is their way or the highway. I think I'm going to find a non-mechanised place that caters to their customers for breakfast from now on.