Came here with the wife and 2 kids on a Tuesday night. Sat in the patio to watch the Bellagio fountains. The outside heat lamp was not working and I could not get it to work. After about 10 minutes of waiting and no waiters coming around, I went to the bar area to see about ordering drinks and some food. Female bartender was right on the other side of the bar doing something. Finally she looks up, takes a look at me and walks away before I can ask anything. Now it was a Tuesday night after Christmas so it was not busy as well. So I go back to our table in the patio to see if anyone had come by. I finally see a waiter walking around and ask if I can grab a menu and order. He says they do not serve the patio area and I would have to go to the bar...oookayyy. Go to the second bar (there are two bars upstairs) and ask about the heater and grabbing a menu. The response for the heat lamp was that if it is not on, there is no propane. There were 4-5 heat lamps I saw and none of them were on. I went to try and turn them all on and sure enough none of them were working. C'mon it is in the 40's in Vegas at this time and there is no propane? The bartender did not even try to help or make any suggestions. So we went down to Hexx which is right below this place. Glad we went to Hexx as service was much better and they had working heat lamps. Been to many different bars/restaurants in my day, but this place was one of the worst. Workers just seem to not care.