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  • If it's possible to give negative score here, I would! I had the worst customer service in this spa. In this review, I am giving pure facts and complete relevant details. If you are the owner of this spa, I don't need any complimentary service whatsoever. I am here to (1) give my review so others can be forewarned (2) make the owner aware if in case this issue did not get brought up to their attention. Here it goes: My husband made an appointment for massage for the two of us at 2pm today (April 10, 2015). We both showed up at the spa at 1:45pm. Because it was my first time in their facility (2nd time for my husband), I was given a form to fill out and a tour of the facility. Everything's still fine at this point. Changed to my robe and proceeded to the waiting area and met my husband there. My husband was picked up by his massage therapist. I was left alone...waiting...waiting...and waiting. At 2:14pm I proceeded to the reception desk and asked what time is my appt based on their records. They said 2pm. And also said that sometimes there's a lag of 15 mins from the last appt and assured me that my therapist would come pick me up soon. I went back to the waiting area. And waited. Waited. Waited. At 2:32pm I went back to the reception desk and asked where my therapist is. This was the only time they realized their mistake. What specifically went wrong - not sure. Then they offered me a complimentary pedicure. To which I said yes (in my mind, I already wasted hours of my day might as well get something to cheer me up). They said the esthetician will pick me up in 5-10 mins. So I waited AGAIN. 20 mins have gone by, no esthetician. I then decided to just change and just wait outside for my husband. After my husband's massage was finished, he found out what happened and confronted the reception desk. They again were offering me complimentary service - but after they have screwed up even the "complimentary pedicure service" they offered, I didn't think they deserve to be given a 3rd chance and let them waste my time again. So if you are okay letting them waste your time, then feel free to book here.
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