We've purchased at least 20 vehicles from Yates since the early 1980's. We had really good experiences until the last year or so. This year we have purchased 3 vehicles. The Yukon purchased in August is a nice vehicle - no issue with that. Our issue was with the finance department - not processing our downpayment check for a week; our loan on the vehicle we traded in was not handled in a timely manner. When I spoke with the finance manager he asked why "I was mad at him" (very mature) and that he would call me back with additional information. Needless to say, he never called back. Left message for Mike Yates, which was never returned. I finally wrote a letter to Mr. Yates and to his credit, he did give me a call. Of course, the problems I was having had to do with their new computer system, etc. There are too many places to spend my money - don't plan to purchase any more vehicles at Yates.