I have been battling Liberty Mutual over a $73 charge they sent to a collection agency for a renter's policy on an apartment I had vacated and no longer had a lease on more than 6 months earlier. Liberty Mutual not only did not process my request to have the insurance cancelled, they automatically renewed the insurance and then billed me for it! Without any warning, they forwarded the `bill' to a collection agency!
Despite sending reams of documents to Liberty Mutual demonstrating that I had not lived in that state for more than 6 months prior to the insurance they renewed for me with no request on my behalf, they keep asking for more paperwork.
Liberty Mutual's tactics are both predatory and bad business. I will never, ever buy any sort of policy from them again.