Completely INCOMPETENT staff. After switching insurance plans and needing my 12 month prescription re-issued to my new provider, PP was horrible at processing this request. After promising they would fax it over the next day, and having the pharmacy assure me they never received it for a week, it turns out that PP never faxed it over. After having to constantly talk to the insurance company, the pharmacy and PP over the course of A MONTH (which I had to pay out-of-pocket for my prescription) I finally got a letter in the mail from my insurance company saying "Cannot renew prescription. Request of renewal denied by doctor". Thanks for helping me out PP, after I not only pay my co-pay to your incompetent staff, but additionally make donations for your site. Way to improperly utilize your resources.