I took a few pairs of shoes here as a first-time customer recently. Although he was in the back for about 10-15 minutes when I went to pick them up (I guess he was looking for my shoes or finishing them up...? he never said why), he did a great job. Another customer was waiting when I got there and said it happens a lot. So, I guess he's not the most organized cobbler but he does a great job! I'd go back.