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| - I could not wait for this place to open. I have been to two of these in California and they were so much. The variety of pizza and games was so fun. I was able to go to this location a few days after it had opened and I was very disappointed. I had talked this place up to my family and my son so much they were very excited as well. Of course there was a long line but we got through it pretty fast. They even handed out fresh bread sticks while we waited. Once we got in we found a room with movie screens all over with cartoons and other things to keep kids entertained. I thought that was great but the audio was to loud and it made hard to talk across the table. The buffet was ok, they had a hard time keeping up with the pizza and people were waiting around for certain pizzas. The bread sticks on the buffet line were the opposite of the ones we got in line because they were dry and crunchy. When we went for dessert my son wanted only ice cream and of course both of their machines had signs saying they were out of order. While picking the dessert we wanted we saw people trying the ice cream machines and they were working fine. Yet they had signs saying out of order. We got out to the games next and started looking over how everything worked. It was a bit confusing because sometimes the card readers didnt work and we wondered how e-tickets worked. All of the games were fun and the rides were pretty cool. Definitely a step up from chuck e cheese and game works. The one thing I didnt like was paying 2.50 for the mini golf ball then having to give it back at the end on the last hole. There were just so many people there that night it wasnt much fun at all. I figured we could go back and do it during the day mid week.
So a few weeks later I took my son mid day on a thursday. As we were paying I saw the manager asking our cashier questions on how the packages worked and how to bill customers out for it, he had interrupted about 3 times. Once we got in it was so nice and very relaxed compared to the first time. When we went to the buffet I noticed that 5-6 different spots for pizza just had covers on them and were not being used. The variety of pizza was almost half of dinner time which was frustrating because the price was the same as dinner but with less selection. When walking back to our seats I saw the same manager cleaning the bar area and acting as if he was working the bar, which I thought was weird. We ate and went to play a few games, when we came back our entire table was cleaned off. They told us to leave our ticket face up and they wouldnt clean the table, but they did. so we went back and got for more food. While eating we needed more napkins so we got up to grab more napkins and they cleaned our table again before we got back. I went and complained to the manage and he said they are just short staffed today and the staff was just trying to stay on top of it. We went back out to do more game and some of the card readers were not working. We tried to go do the bowling and that same manager was there with another worker walking up and down the lanes and in the back of the alleys. I asked if we could use the lanes and they said there was only one ball and they did not know where the rest of the bowling balls went. They said it appeared someone may have stole them! The manager said he was looking around trying to find them but as we walked out I looked up and there was a camera in the bowling area, not sure why he was standing there scratching his head instead of looking at tape. We decided to go get dessert and come back to the games in a little bit. We got a few things and of course when we got back our table was cleared again. As we ate I my son got ice cream on his hands so we got up really quick and went to the bathroom to wash our hands. The sinks are very unique, they have a hand dryer and water faucet combo, its very cool but doesnt work well. its very obvious how they work but the dryer part would not stay on and kept shutting off. It was very frustrating but we got all cleaned up really quick and headed back to our table. And you guessed it, they cleaned our table. We were gone maybe a minute and a half. I went back up to the same manager and told him they cleaned our table again and how it was so frustrating they kept cleaning our table even when we got up to clean our hands really fast. He again said they are just trying to stay on top of it, he didnt even apologize for what was happening. I told him This was so frustrating that we were just going to leave and he said he would go talk to the staff, the same thing he said to us earlier and it did nothing. I was very disappointed once again with this place so we will not be back for a long time. Hopefully its just the beginning and they can get the kinks worked out and we can try it later. As for now I am sticking the chuck e cheese. Even my son said he liked chuck e cheese better and hes 4, hes an expert on these places.
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