I frequent Starbucks all over the south east and this is probably the worst I have ever been to. The staff is friendly, yet that can't save it from the flaws. The staff's organization is awful and it is apparent that they don't work together well. The last time I went to this Starbucks I was the only customer in the store waiting for a drink yet the barrista served SIX cars in the drive-thru before even acknowledging me still waiting. I shrugged at her like "what's going on with my drink?" she came over and said "sorry I had to make 6 Frappucinos for all those cars" I responded "well I'm as much of a customer as those people and all I'm having is a basic latte and I ordered before them anyways". It sounds like a petty complaint, but this is what I mean by organizational issues.
After she handed me my drink I checked the receipt and the clock. SEVEN MINUTES. I waited seven minutes for a basic latte as the ONLY customer in the store. There's no excuse for skipping my order multiple times to serve the drive-thru even if drive-thru takes priority over customers actually in the store.
To make matters worse, while I was waiting the man that took my order was just standing at the cash register doing absolutely nothing. About 5 minutes into my wait I gave him the "Is someone making my drink?" look and he quickly looked away from me and started moving some things around in the back to look busy. At any other Starbucks an idle employee would jump in and help make drinks to catch the barrista up, yet there was no teamwork between these employees. It's just awful and I've had similar experiences at this location multiple times, which is the only reason I'm taking the time to even say anything about it. If the inside is busy and attention is being given to you then your experience will be fine, but if you go midday and it's slow inside may god have mercy on your thirsty soul.