They truly don't deserve the one star at this point. When we first shopped with Levin, I would say the customer service was very awesome. My husband and I was in the process of building a new home we bought a bedroom suit, mattress and a couch with them. We spent over 6k with this place that'w how they made us feel. But the issue started after we started noticing our couch sink. I still had all of my paperwork and I decided to call Levin to see if anything could be done. We purchased this couch in May and this starting happening in November/December and we didn't receive the couch until mid July. Someone came out in December took photos and agreed that the cushions where sinking. The order took about 4-6 weeks and I explained that we both where on different shifts and it was an issue with them not documenting this info and the technician times didn't work with ours so we waited another 4 weeks or so before we could schedule a time to come out. Finally received the parts and they where yet again incorrect. Basically today I found out that the part was still incorrect and long story short I called the parts and repair department spoke with Heather then the person over the department Laura last name starts with a Z. She basically told me that from the photos they are looking at the manufacture wouldn't consider my couch as a defect and as a courtesy they have been ordering the pieces for me but it's not as bad as I am making it out to be. For one that's nothing to tell a customer, she was very unprofessional she acted as if I was asking for a new couch and was only asking for this to be fixed. She made me feel as if my issues with my couch was not important to Levine and as if I should be grateful that they are fixing this. I will NEVER spend another penny with this place so help me!! They sale you your things and afterwards you are just another customer!!! I am a very nice person until you make me feel less than or like my issues aren't your concerns. This store is horrible when it comes to repairs or warranties! She also told me that i could reach out the manufacture but they would referrer me back to them , so she was giving me the information knowing that they would not do anything for me! People should really put their selves in other people's shoes, I have family visiting from out of town with this unacceptable couch! Lesson Learned!! Thank you Levin..........very disappointed in the quality of furniture purchased and had someone told me this was not good quality I wouldn't have purchased. Keep in mind this was the second couch purchase the first one just wouldn't fit into our new home, so I stayed with Levin instead of taking my money else where and now I regret that decision.
BUYERS PLEASE BE AWARE OF WHAT YOU ARE PURCHASING....... YOU ARE MADE TO FEEL LIKE THEY ARE DOING YOU A FAVOR...... WE ONLY HAD THIS SOFA FOR BARLEY A YEAR NOW AND IT LOOKS LIKE ITS 6 YEARS OLD NOT BRAND NEW ITS VERY EMBARRASSING!! I KNOW MY YEAR IS RUNNING OUT AND AFTER THAT THEY ARE GOING TO REFUSE TO FIX THE ISSUE AND THEN THEY TELL YOU THAT THE MANUFACTURE WILL TELL YOU THE SAME SO THEY DISCOURAGE YOU FROM CONTACTING THEM. BUT THIS IS A PRODUCT THAT YOU SOLD AND CLEARLY NOT STANDING BEHIND IT!! THEY MAKE IT KNOWN THAT THEY AREN'T GOING TO GIVE YOU A NEW SOFA THEY ARE DOING YOU A COURTESY BY FIXING THE CHORALS IN THE SOFA ETC.
Also I read the same reviews regarding other people sofas which is very sad that people are done this way after spending their hard earned money.