This guy named Ron shows up, pleasant fella. I describe the problem (sounds like a bad pump to me, big $$$, major repair) and he starts working; quickly says "yeah I think I see the problem" - takes it apart and finds a vacuum line that runs a pressure switch has popped off the switch. Five minutes later, switch reconnected, the washer is back together, he's demo'ing fill / agitate / drain, and EVERYBODY WINS.