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  • If I could have given this place zero stars, I absolutely would have. We have hosted and attended parties at this location in the past. None of which we're overly impressive, but acceptable. We decided this year, for our daughter's 6th birthday, that instead of paying the outrageous price of the exclusive party package, we would just come early, grab a few tables, and do it our own way. I called early, mainly to check that it would be allowed if we brought cupcakes. They agreed that it would be fine, but refused to let me pay "ala carte" for the ticket blaster which I thought was odd. So we show up, it is Monday night, and not very crowded at all. The person running the register was clearly ill-trained and it took us, amongst the other people ordering play passes and pizzas, over 10 minutes to order, after we waited in the line that took a half an hour because she was the only employee there. The manager (Andrea) finally came out, was extremely rude, and not at all helpful. Our pizza took over an hour, it was cold. My girlfriend ordered wings, she never received them and when she asked for a refund, THEY STILL CHARGED FOR HER DRINK. So after ranting, obviously we will never be back, which is a shame because our kids love to play there. I just cannot see spending nearly $200 to leave disappointed and treated poorly. Step it up guys.
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