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| - This hotel embodies the meaning of customer service, especially Jeffrey who runs the high tea service. I recently visited the Ritz Carlton for a high tea lunch. When my Mom and I arrived, we realized that we were the only two guests who had made a reservation for high tea and we started to think twice about having high tea. While we were in the midst of contemplating our decision, Jeffrey walked up to us with a smile on his face. He was so friendly and welcoming and encouraged us to do high tea. He was so welcoming that we immediately made up our mind and started our very own private high tea experience! Although we were the only two guests doing high tea, they still "put on the Ritz" for us by bringing in Jeffrey to serve us and a pianist to play the baby grand piano during our tea. We felt like royalty!
Jeffrey isn't a server. He is in charge of the high tea and incredibly experienced. He is a tea sommelier and in fact, makes the teas they serve himself! After seating us, Jeffrey went over the tea menu with us. Knowing that we were in the presence of an expert, we asked Jeffrey to take the lead and pick the three teas for our adventure. Our first course included a variety of tea sandwiches along with our first tea which was a peach tea. We leisurely enjoyed our tea and sandwiches and enjoyed the beautiful piano music. Because we were the only high tea guests, we had the undivided attention of Jeffrey which was a treat in itself. The second course consisted of delicious scones and three different jams presented in chocolate contains that we could eat! It was truly delectable. The tea to accompany that course was an herbal raspberry tea. Our final course was a three tier tray of small deserts, some of which were infused with the house-made teas! We enjoyed chocolate chai tea with this course. Every bite was delicious and the entire experience was girly, classy and royal.
There's a reason the Ritz Carlton coined the phrase "putting on the Ritz." Even though we were the only two guests who reserved high tea, they still pulled out all the stops and treated us like royalty. Jeffrey knows the secret to customer service and because he walked over and made us feel welcome, we stayed and ultimately had an experience that I will always remember.
**** Note: they do several events throughout the year to go with high tea, including ladies social events, hat events, etc. Keep an eye on their calendar so you too can "put on the Ritz!"
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