So I went in for my appointment... this was my final one and if the salon messed this one up, I wasn't coming back, gift certificate or no gift certificate.
I was greeted immediately and offered champagne or a mimosa, then taken to a back room to relax. My masseuse was excellent, she was young, knew what she was doing and we had a great conversation throughout the massage session. Then came my facial and she was also awesome. She explained what she wanted to do, asked my concerns and went straight to work. My face still feels great!
At check out, I did tip and was offered 2 $15 off coupons to come back. I may consider it, but we'll see! They did redeem themselves after my 2 horrible first experiences.