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| - Unfortunately, our experience using the Magnuson Grand for our wedding block was just a mess in every sense of the word. We had chosen them because they were close to our venue and provided a shuttle for free to our guests - in hindsight, we would rather have paid an extra expense to hire a professional shuttle service and found a hotel that might have been more enjoyable.
I had set up my block months in advance and had a hard time getting answers to the questions I would send in the months leading up to the wedding - turns out that's because the staff turnover was extremely high and a handful of different people had been tasked with managing wedding blocks throughout the time period. Unanswered emails and phone calls, promises to get in touch with me that never came through, getting different answers from different people, etc. I will say that the woman who received the mess that others had left her, Stephanie, was very nice when I went in to meet with her a couple weeks before the wedding and did her best to problem solve many of the issues that had come up with our wedding block due to others' negligence. She was surprised when we opened my file that no one had ever asked me to sign a contract or pay a deposit, something that apparently should have been done months earlier, or that no one had contacted me to set up the shuttle schedule yet. There were copies of my unanswered emails in the file, as well.
Things only got worse as the wedding approached. Guests had a very hard time booking their rooms within the hotel block and found the staff unhelpful when dealing with them over the phone. Once everyone arrived, we were greeted with more disarray and puzzling actions by the hotel. Instead of our guests being roomed near each other (and us!), we were all split amongst three different floors. One of our guests was comp'ed his room because he found beer bottles in the first one they gave him, and dirty towels in the second. Nearly all of our guests had to go back to the front desk and get new keys after going to their rooms because they had changed the locks on the doors. The next morning, breakfast was pretty disappointing, but predictable given our other experience. Aside from a small offering of cereal or toast/bagels, the hot dishes were inedible. The eggs were so unappealing that I literally spit out the bite in my mouth rather than swallow it. The staff then proceeded to begin putting breakfast away at 9:15, when it was supposed to be available until 10:00.
Thank goodness this hotel was just a place for people to crash for a night and we at least got the shuttle we were counting on. In the future, we would recommend couples planning weddings stay far away from this place and save themselves many headaches.
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