I've been here previously and service is generally mediocre, however, I do enjoy the food. Today I realized that service can be significantly improved upon. I placed an order for 2 sandwiches, not obnoxiously complicated, I wanted the toppings on the side for one since I don't like a lot of cream cheese. I was met with an eye roll upon the request. I agreed to have the bagels toasted with one bagel (with toppings on the side) being an onion bagel. Both of the bagels came out not toasted with the onion bagel smothered in cream cheese. I little more attention can be paid when putting in and creating an order when the instructions are provided on a sheet in front you.