I had always enjoyed the food but will never return due to poor management and staff. I ordered a gift certificate online to be sent directly to the recipient and it was never sent. I had to send countless emails which all by one of them was ignored to address the issue. The one response I did get back stated I would receive a phone call that next Monday to resolve. No call. I then called and spoke to a staff member about the issue was told I would get a call back and never did. I finally called and asked to speak to the manager, who actually happened to answer the phone. I explained the situation and he seemed to be aware. He told me he would call me the next morning as soon as he opened the store and send out the gift certificate. Do you think he did that?? No!! Making your customers chase you to even get a response let alone their money back is not a way to do business! I will NEVER step foot in there again as a result of poor management.