I had a coupon for a free oil change, so I ventured out to Rancho and Decatur to cash in. I was told it would be 45 minutes to an hour. It was actually more than an hour and fifteen minutes. Tax was not included, but didn't amount to much more than two bucks. They also didn't try to up sale me to the next level, which was nice. Ozzie was friendly and informative, explaining what was done and what was recommended. He seems like a straight shooter. Even though it was free (basic oil change), I don't know if I would do it again. The savings wasn't worth the travel and wait time. The actual service and customer service was fine, but it did take a while. I certainly don't think that was due to mine being free, as they were genuinely busy. If they are convenient to you, it might be worth a shot.