That was a lame response to a very bad review! I hate when businesses think that saying sorry makes everything all well. My room should have been comped or credited in some way! I got zero sleep due to very noisy neighbors! The hotel refused to talk to them in person. A decent room does not make up for bad service!
I WILL NEVER USE BEST WESTERN AGAIN! ALSO, I WILL SPREAD THE WORD TO EVERYONE I KNOW ABOUT THIS VERY BAD EXPERIENCE!