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http://www.openvoc.eu/poi#funnyReviews
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  • We thought this would be a good place to stay but it turned out to be terrible! We came in for a wedding and this was the hotel chosen for all out of town guests since most people were flying in. The location seemed convenient and we were excited to see it had a little kitchenette in the room. However, once we arrived we were incredibly disappointed. I called the day before and was told check in was at 3pm but to call in the morning because sometimes they can get you in earlier. We arrived just after 3pm and headed to the front desk to check in. The young lady there pulled up our reservation and said our room wasn't ready yet. I expressed my concerns since it was already after 3pm and we wanted to get into the room before the reception. I asked if we could be put in another room and she said she was fully booked and (I quote) "the housekeepers aren't done yet and we have a large property. I can't tell them to hurry up." She assured me it would be no more than a 30 min wait. I went back to my car and waited. We were not able to get into our room until 5pm! That is ridiculous!!!! The next morning we went down to the front desk for the "grab and go breakfast". That was also another disappointment. When we entered the front desk lady was too busy gossiping with someone else to even acknowledge our existence as we searched for this so called breakfast. When she decided to take a break in her conversation she told us to look in the cupboard where we found one nature valley granola bar. Needless to say we left hungry. Later that afternoon we got some news and we needed to head home. We told the front desk that we would need to check out early and asked if there was anything they could do about the charge for the second night. We explained how we were unhappy with the experience overall and we weren't able to get into our room until 2 hours after check in. This lady at the front desk (each time we spoke to someone different) was very rude to us. She said it wasn't her problem and she couldn't do anything about it. She said check is from 3pm forward or whenever your room is ready. She didn't offer a discount or any compensation what so ever. So as guests we are held to a certain time standard as far checking out but the hotel can do whatever they want without any concern for their guests. I will never stay at one of these hotels ever again and I will strongly recommend to all my friends and family that they never stay here as well. For those ladies who worked at the front desk remember you are working in a CUSTOMER SERVICE industry meaning you need to deliver good customer service! So incredibly disappointed!
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