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  • Since we moved near the Higley Hot Dog Hut and I have been itching to try it. My favorite quick meal is hot dogs. I would be okay eating a hot dog everyday. When I called to see if they were open the lady that answered said, "we are open until 4:30 pm today, but do not come a few minutes before then because we won't be able to serve you." It was a little off-putting. I was a bit confused, but did understand her point. She proceeded to say, "I mean we are ready to leave at 4:00 to be honest." I appreciate you honesty and I understand the subtext of the comment, but as a person that has worked customer service for 12 years, this is the one thing I have always been told not to say to customers. I ordered two chili cheese dogs: one with sauerkraut and one with sauerkraut and onions. When I got home, that is not what I received. One was just a chili dog with sauerkraut and the other was a dog with relish. The person before me ordered two plain dogs with ketchup. I'm not sure where the mixup occurred. The dog itself was good. The chili was decent, pretty sure it's from a can but no points deducted for this. Overall the service is quick. I was pleased with that. I would be willing to give three stars, but I can't justify a wrong order for that. Also, the initial impression for customer service was off-putting.
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