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| - TIP: DO NOT TRY TO GO IN EARLY. YOU WILL NOT GET FED ANY SUSHI IN A TIMELY MANER.
This review is purely based on service.
So I've eaten here a few times and the service is sub par. They don't get your drinks quick enough and getting the attention of our server can get tricky.
Normally, I have dinner at Teharu. Today, I wanted to try something different for lunch. Like most people, lunch is a relativity short period of time. I wanted to grab something and get out. They open 11 am so a couple of buddies and I thought we come in right at 11.
We walked in the door at 10:57 and nothing was on the conveyor belt. This was a bad sign already. We should have headed into NYPD for a slice of pizza. They made us wait for about 5 minutes which was reasonable. We sat down. They actually got our drink order pretty quickly since we were the first ones to arrive.
The older lady came back with our drinks and by that time, we have been sitting for about 5 minutes. The only thing going around the conveyor was cream puffs, cheesecake, and soda. Knowing that I had a time crunch, I wanted to place my sushi order so that I can finish my lunch and be on my way. The older lady flat out said no. "The sushi chefs are busy" and walked away. I was astounded. Seriously? If your hours of operations say 11 am, you should be ready to feed your customers at 11 am.
She came back after 5 minutes realizing what she had said. She asked 1 out of 3 people what they wanted. We order 4 plates of one roll. She came back with only 2!
We ended up staying 30 more minutes, attempting to get some sushi. The options at 11:30 were very limited. After sitting for 30 minutes, I didn't see a single crunch roll, Philly roll, California roll, or dragon roll and we were prohibited from making requests.
Our meal was 19 dollars and some change for 3 people. THREE PEOPLE! We were ready to get our grub on and eat some sushi and the server basically said, no, you can't get your sushi right now because we are busy with opening the restaurant.
This was poor customer service. I requested our bill at 11:30 and it took another server 5 minutes to come back and count our plates.
In the end, I had maybe 3 plates of sushi. I was starving still and I took 15 minutes extra for lunch because I didn't want to walk out on Teharu Sushi. I was pretty forgiving but they simply wasted my lunch hour today. I now know to never go to Teharu during my lunch. There is a high chance I won't make it back in time and have my sushi!!!!! :(
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